How We Endeavour To Protect Your Privacy

This privacy policy sets out how Innova Engineering Limited (trading as The Packet Company) uses and protects any information that you give us.

Innova Engineering Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Innova Engineering Limited may change this policy from time to time by updating this page and you should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.


What we collect

We may collect the following information:

  • Name and address

  • Contact information including email address

  • Demographic information such as postcode or geographical locations based on the IP address


What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Delivery of your orders.

  • Internal record keeping.

  • Ensure that content from our site is presented in the most effective manner for you and for your computer.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • Send you our newsletters from time to time.


Who we share information with and why

We will occasionally share information with selected third party suppliers (collectively known as "Service Providers"), dependant on the service being provided or the statutory requirement that we have to comply with. These third party service providers; operate, provide, improve, integrate, support and market our products and associated services. We will have contracts in place for any third party suppliers we engage with. This means that they cannot do anything with your personal information unless we have instructed them to do so. We will ensure that such providers protect Personal Information in a manner consistent with this Privacy Policy. These third parties are also responsible for ensuring that they will process EU Personal Information in a manner consistent with GDPR.

We will only share your personal information to provide a necessary services for you (e.g. providing logistics or shipping services). They will hold all data securely, and will retain it for the period we instruct, or for the period they are contracted to provide such services. The types of third party service providers will include:

  • Our contractors including organisations that we commission to provide goods and services

  • Our resellers and agents

  • Our logistics carriers and shipping agents

  • Any organisations where we are requested to do so by law - for example a court order, or to prevent fraud or other crime

We will not:

  • Sell or share your information to advertisers or other third parties


Transferring your data outside of Europe

As part of the services offered to you through this website, the information which you give to us may be transferred to countries outside the European Union (“EU”). For example, our third-party website provider uses systems globally dispersed to provide redundancy. Where this is the case we will take steps to make sure the right security measures are taken so that your privacy rights continue to be protected as outlined in this policy. By submitting your personal data, you’re agreeing to this transfer, storing or processing. Where our third-party supplies are in the US we have ensured that their services fall under the “Privacy Shield” whereby participating companies are deemed to have adequate protection and therefore facilitate the transfer of information from the EU to the US.

If you use our services while you are outside the EU, your information may be transferred outside the EU to give you those services.



We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Secure Payments.

To provide secure credit card processing when ordering from us, orders placed on our website are processed through a payment gateway which operates under its own privacy policy


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Our Cookie Policy can be accessed from our website (

Innova Engineering (trading as The Packet Company) uses the following cookies:

  • SquareSpace - Functional and Required

  • SquareSpace - Analytics and Performance

  • Google Analytics and Google Ads Conversion

  • Facebook Connect

  • Facebook Social Plugins

  • Twitter Badge

  • YouTube

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website, nor do we track what you do when you leave our website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 


Access to and controlling of your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

  • We may use your personal information to send you information about our products and services.

  • You may request details of personal information which we hold about you under the General Data Protection Regulation.

You may request the right:

  • To erase and be forgotten.

  • To be informed

  • To have access

  • To rectify

  • To restrict processing

  • To object

If you would like a copy of the information held on you, or require that we delete all information held about you, then please contact us using

If you believe that any information we are holding on you is incorrect or incomplete, please email us at We will promptly correct any information found to be incorrect.