SUPPORT & MAINTENANCE
24 x 7 x 365 Peace of Mind
Our products are supplied with a comprehensive Support and Maintenance package. This gives you access to software and firmware updates, these updates will include new features as soon as they are made available.
If you need to raise a support ticket for any of your Packet Company products please call us using our main number on: +44 (0)844 310 3330
For other, non-urgent issues, please feel free to send us an email at firstname.lastname@example.org. To assist us, please include the following within your email:
Details of the device (model and serial number)
A brief problem description
Any other helpful information (i.e. screen shots, diagnostic reports, error messages, network topology diagrams, etc)
Coming soon - we are currently in the production stages of creating a library of short informational videos. These videos will be across a wide range of topics, from tutorials on the use of our products through to information about the latest technical challenges in the telecoms world.