• 24 x 7 x 365 Peace of Mind

    • Our products are supplied with a comprehensive Support and Maintenance package.  This gives you access to software and firmware updates, these updates will include new features as soon as they are made available.  

    • If you need to raise a support ticket for any of your Packet Company products please call us using our main number on: +44 (0)844 310 3330

  • Problem Reporting

    • For other, non-urgent issues, please feel free to send us an email at To assist us, please include the following within your email:

      • Details of the device (model and serial number)

      • A brief problem description

      • Any other helpful information (i.e. screen shots, diagnostic reports, error messages, network topology diagrams, etc)

  • Knowledge Base

    • Coming soon - we are currently in the production stages of creating a library of short informational videos. These videos will be across a wide range of topics, from tutorials on the use of our products through to information about the latest technical challenges in the telecoms world.

  • Downloads

    • Firmware Updates

    • Software Updates

    • Moloch